Back to Home

Privacy Policy

Last updated: January 2025

1. Data Collection

We collect information such as your name, email, IP address, and usage behavior through our platform and tracking technologies including Google Analytics, Facebook Pixel, Conversions API, and Hotjar.

The types of data we collect include:

  • Personal Information: Name, email address, phone number, and billing information
  • Event Data: Event details, guest lists, seating arrangements, and venue information
  • Usage Data: How you interact with our platform, features used, and performance metrics
  • Technical Data: IP address, browser type, device information, and cookies

2. Use of Data

Data is used to improve our services, personalize user experience, and support marketing and analytics. We do not sell your data to third parties.

Specifically, we use your data to:

  • Provide and maintain our seating chart management service
  • Process payments and manage subscriptions
  • Send service-related communications and updates
  • Improve our platform functionality and user experience
  • Provide customer support and resolve issues
  • Conduct analytics and research to enhance our services
  • Send marketing communications (with your consent)

3. Third-Party Tools

We use tools like Google Analytics, Facebook Pixel, and Hotjar to collect behavioral and conversion data to enhance platform performance and marketing strategies.

Google Analytics

Tracks website usage, user behavior, and performance metrics to help us improve our service.

Facebook Pixel

Enables conversion tracking and targeted advertising on Facebook and Instagram platforms.

Hotjar

Provides heatmaps and user session recordings to understand how users interact with our platform.

Stripe

Securely processes payments and handles all financial transactions with industry-standard encryption.

4. Data Security

We take appropriate security measures to protect your personal data. All sensitive payment data is handled securely via Stripe.

Our security measures include:

  • SSL/TLS encryption for all data transmission
  • Secure data storage with industry-standard encryption
  • Regular security audits and vulnerability assessments
  • Access controls and authentication requirements
  • PCI-DSS compliance for payment processing
  • Regular backups and disaster recovery procedures

5. Your Rights

You may request access, correction, or deletion of your personal data at any time by contacting us. You may also opt out of marketing communications.

Under applicable data protection laws, you have the right to:

  • Access: Request a copy of the personal data we hold about you
  • Rectification: Correct any inaccurate or incomplete personal data
  • Erasure: Request deletion of your personal data
  • Portability: Receive your data in a structured, machine-readable format
  • Objection: Object to processing of your personal data for marketing purposes
  • Restriction: Request restriction of processing in certain circumstances
Exercise Your Rights: To exercise any of these rights, please contact us at privacy@findyourseat.app

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

8. Changes

We reserve the right to modify this Privacy Policy at any time. Changes will be posted to this page and we will notify you of significant changes via email or through our platform.

9. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at: